1. Scope of This Policy
This Privacy Policy applies to RossBoss and its public-facing website at rossusedclothing.com. It covers the information we collect from:
- Website visitors browsing our product and solution pages
- Wholesale buyers submitting inquiries or quote requests
- Existing buyers contacting us about an order
Production and shipping operations are handled by our operating entity, YEJIAYE CLOTHING SORTING CO., LIMITED (Yijayi), under the RossBoss public brand. Where this policy refers to “RossBoss,” it refers to the combined operation under the RossBoss public brand.
This policy does not cover the commercial terms of an order — those are defined in your order specification and Proforma Invoice. It also does not cover the refund and returns process, which is described in our Refund & Returns Policy.
2. Information We Collect
We collect information in three ways: information you provide directly, information collected automatically when you use the website, and information from third-party services.
Information you provide directly
When you submit an inquiry, quote request or after-sales report, we may collect:
- Contact information — name, WhatsApp number, email address
- Business information — destination country, port, purchase volume
- Order-related information — product interest, grade direction, order reference (for existing orders)
- Any additional information you choose to share in messages or forms
Information collected automatically
When you browse the website, standard technical information may be collected:
- IP address and approximate location (country level)
- Browser type, device type and operating system
- Pages visited, time on page, and referring source
- Cookie identifiers and similar technical identifiers
Information from third-party services
If you contact us through a third-party platform (such as WhatsApp or a messaging app), information you share through that platform is handled under that platform’s own privacy policy, in addition to our handling of it.
3. How We Use Information
We use the information we collect for the following purposes:
| Purpose | Information Used |
|---|---|
| Respond to your inquiry | Contact information, business information, message content |
| Prepare a quote or recommendation | Destination, product interest, purchase volume |
| Process and support your order | Order-related information, contact information |
| Improve our website and service | Automatically collected technical information |
| Comply with legal obligations | Information required for export, customs or legal compliance |
We do not sell your personal information to third parties. We do not use your information for purposes unrelated to the wholesale business relationship.
4. How We Share Information
We share information only where necessary to operate the business or comply with the law. This may include:
- Logistics and shipping partners — to arrange shipment and documentation for your order
- Customs and regulatory authorities — as required by law for export and import
- Service providers — such as website hosting, analytics providers and messaging platforms that support our operations
- Legal authorities — where required by applicable law, court order or legal process
We do not sell, rent or trade your personal information to third parties for marketing purposes. We do not share your information with unrelated businesses.
5. Cookies and Analytics
Our website uses cookies and similar technologies for two purposes:
- Essential cookies — required for the website to function (e.g. maintaining a session)
- Analytics cookies — used to understand how visitors use the site, so we can improve it
Analytics may be provided by third-party services. These services collect aggregated, technical data and are governed by their own privacy policies.
You can control cookies through your browser settings. Blocking certain cookies may affect website functionality. For more details on our use of cookies, see our Cookie Policy.
6. Data Retention
We retain information for as long as necessary to fulfill the purposes described in this policy, or as required by law.
- Inquiry and quote information — retained while the inquiry is active, and for a reasonable follow-up period
- Order and transaction records — retained as required for commercial, tax and legal compliance
- Website analytics data — retained according to the third-party analytics provider’s standard retention period
Specific retention periods depend on the type of information and applicable legal requirements. If you need information about retention for a specific category of data, contact us directly.
7. Data Security
We take reasonable technical and organizational measures to protect the information we hold. These measures include:
- Restricting access to information to personnel who need it for business purposes
- Using standard security practices for website hosting and communications
- Requiring personnel to handle buyer information confidentially
No method of data transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security. If you believe your information has been compromised through your interaction with us, contact us immediately.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access — request a copy of the personal information we hold about you
- Correction — request correction of information that is inaccurate or incomplete
- Deletion — request deletion of your personal information, subject to legal and commercial retention requirements
- Objection — object to certain types of processing, such as marketing communications
To exercise any of these rights, contact us using the details in section 12. We will respond within a reasonable time and in accordance with applicable law.
9. Third-Party Services
Our website and operations may rely on third-party services, including:
- Website hosting and content delivery
- Website analytics
- Messaging platforms (such as WhatsApp) used for buyer communication
- Email and document services used to prepare orders
These services have their own privacy policies. We are not responsible for the privacy practices of third-party services — we recommend reviewing their policies if you have concerns about how they handle your information.
10. Children’s Privacy
Our website and business serve wholesale and export buyers — not individual consumers or children. We do not knowingly collect information from children. If you believe a child has provided information to us, contact us so we can take appropriate action.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we update this policy, we will update the “Last updated” date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website after a change to this policy indicates your acceptance of the updated policy.
12. How to Contact Us
If you have questions about this Privacy Policy, or want to exercise any of the rights described in section 8, contact us through the channels below.
Contact for privacy matters
Please include “Privacy” in your message so we can route your inquiry appropriately.