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How to Place a Wholesale Order with Ross

A step-by-step buyer action guide — from your initial requirement through specification, quotation, preparation, verification and shipment. You do not need every detail before starting.

📋 6-Step Process ✅ Specification Confirmed First 💬 WhatsApp Available Throughout
Before You Order

What helps to have ready — but is not required

You can start an inquiry with only a rough direction. These fields help us respond more precisely, but you are not required to know them all in advance.

📍

Destination Country

Where the goods will be shipped and resold.

Recommended — shapes freight and packing.
👕

Product Interest

Used clothes, shoes, bags — or a mixed order.

Recommended — determines category configuration.

Grade / Condition

If you have a target grade direction. Otherwise we can advise.

Optional — commercial choice, not a country rule.
📦

Quantity / Volume

Trial, bulk or container — and an approximate amount if you have one.

Optional — "not sure yet" is a valid answer.
📦

Packing Preference

If you have a known packing requirement. Otherwise we propose per product.

Optional — packing is product-specific.
🎯

Resale Context

Your local market, resale channel or target customer.

Optional — helps us recommend a mix.
The Order Specification

What "order specification" actually means

Throughout the ordering process we refer to the "order specification" — this is what it contains. It is the document that confirms what you are buying before preparation begins.

Product
+
Product Selection
+
Quality / Condition
+
Packing
+
Quantity
+
Special Requirements

The order specification is confirmed before production, packing or loading begins. It becomes the reference point for QC, pre-loading verification and after-sales.

Step-by-Step Process

Six steps from requirement to shipment

Each step has a clear input and output. We move to the next step only after the previous is confirmed.

1

Confirm Product

Requirement

Choose what you want to buy — one category or a mix. We can recommend based on your market if you are unsure.

You Provide
  • Product category interest (clothes / shoes / bags / mixed)
  • Any product focus (e.g. summer clothes, used brand shoes)
  • Destination country and resale context (optional)
We Provide
  • Product recommendation based on your market
  • Category-level options within your chosen product
  • Clarification questions if the direction is unclear
Output: Confirmed product category and direction.
2

Confirm Order Size / Quantity

Volume

Choose a purchase volume — Trial, Bulk or Container. You can start small and scale up after verifying product and process.

You Provide
  • Volume preference: Trial / Bulk / Container
  • Approximate quantity if known (or "not sure yet")
  • Timeline expectations if any
We Provide
  • Volume route recommendation based on your goal
  • Practical starting point if you are new to the product
  • How each volume affects packing and loading
Output: Confirmed purchase volume route.
3

Confirm Grade & Packing

Specification

Confirm the quality/condition grade and the packing format. Both are product-specific and confirmed together.

You Provide
  • Grade direction (Grade A / Grade B / mixed) or "advise me"
  • Packing preference if known (bale weight / by piece)
  • Any special requirements (labeling, documentation)
We Provide
  • Grade options suited to your resale positioning
  • Product-specific packing options and weights
  • Clarification of what may vary within the grade
Output: Confirmed grade, packing format and special requirements.
Note: Grade is a commercial choice based on your resale positioning — not a fixed rule per country.
4

Request / Confirm Quotation

Commercial

Once product, volume, grade and packing are confirmed, we prepare a quotation. Quotation variables are explained so you know what affects the price.

You Provide
  • Confirmation of the specification from Steps 1–3
  • Destination port (if known)
  • Any commercial context that affects the quote
We Provide
  • Product-specific quotation based on confirmed specification
  • Explanation of quote variables (product, grade, packing, freight, destination)
  • Clarification of what is not yet fixed
Output: Written quotation with confirmed specification basis.
Note: We do not publish fixed MOQ, lead time or payment terms as universal rules. These are confirmed for your specific order.
5

Confirm PI & Payment Details

Commercial Confirmation

The Proforma Invoice (PI) documents the commercial agreement. It contains the confirmed specification and payment information.

PI Contains
  • Product and product selection
  • Grade / condition
  • Quantity and packing
  • Price and shipping terms
  • Payment details
You Confirm
  • PI contents match your confirmed specification
  • Shipping and destination details are correct
  • Payment terms are understood and agreed
  • Any final special requirements are captured
Output: Signed or confirmed PI — basis for production preparation.
Note: Payment methods and terms are confirmed on the PI for your order. We do not publish fixed payment methods or deposit ratios as universal rules.
6

Production, Verification & Shipment

Preparation → Shipment

After PI confirmation, we prepare your order — sorting, packing, QC, loading and shipping preparation. You receive updates through the process.

Preparation Steps
  • Sorting and grading per confirmed specification
  • Packing and QC per product-specific standard
  • Pre-loading verification before container closes
  • Loading and shipping preparation
Updates You Receive
  • Preparation progress as relevant
  • Packing and loading confirmation
  • Shipping preparation and document status
  • Support channel for any questions
Output: Prepared and shipped order with documentation.
Order Confirmation Checklist

What to verify before confirming your order

Use this checklist before confirming the PI. If any item is unclear, ask before you confirm.

Product category and product selection are correct
Grade / condition matches your intended resale positioning
Packing format and weight are confirmed for each product
Quantity and volume route (Trial / Bulk / Container) are correct
Destination country and port are accurately stated
Price and shipping terms are understood and agreed
Payment details and terms are clearly stated on the PI
Any special requirements are captured in writing
Timeline expectations are realistic and confirmed
Contact channel for order updates is agreed
Important: The order specification and PI become the reference for QC, pre-loading verification and after-sales. If something is not written, it is not confirmed.
Preparation Updates

What happens after PI confirmation

After your PI is confirmed, your order moves through preparation. These are the stages you may receive updates on.

01

Sorting

Product sorted by type, condition and grade per your confirmed specification.

02

Packing

Packing per product-specific standard — bale weight, compression and labeling.

03

QC Check

Quality check against the confirmed grade criteria before loading.

04

Loading

Pre-loading verification, staging and container loading per the confirmed plan.

Shipping & Documents

How shipment preparation works

Shipping arrangements depend on your destination, port and trade terms. These are the areas we confirm during order preparation.

🚢

Shipping Arrangement

Shipping method and route are confirmed per order based on destination and volume.

  • Port and route confirmed with you during order preparation
  • Container type (20FT / 40FT / 40HQ) matched to product and packing
  • Shipping terms discussed and confirmed on the PI
  • Transit timeline confirmed per route — not published as universal promise
Note: Exact freight, transit time and carrier depend on route and timing. We confirm during order preparation, not as fixed website promises.
📄

Documents

Export documents are prepared per order. Import requirements vary by destination country.

  • Export document set confirmed during order preparation
  • Packing list and commercial invoice aligned with the PI
  • Documents prepared per your destination's requirements
  • Import clearance and duties are the buyer's responsibility
Note: We do not publish a fixed document list on the website. The document set is confirmed for your specific order and destination.

What happens if there is an issue

If an issue arises with a shipped order, we handle it through the after-sales process — using the order specification and PI as the reference point.

  • Order or PI reference required for tracking
  • Issue type, evidence and photos help us review
  • Review process based on specification vs actual goods
  • Resolution path depends on the nature of the issue
Warehouse staff reviewing an order preparation record for a used clothing shipment
Order FAQ

Common questions about placing an order

What is your minimum order (MOQ)?
We do not publish a fixed MOQ as a universal rule. The feasible starting point depends on product, packing and volume route. Tell us your product interest, destination and target volume and we will confirm a realistic starting configuration — including trial order options for first-time buyers.
What are your payment terms?
Payment methods and terms are confirmed on the Proforma Invoice for your specific order. We do not publish fixed payment methods or deposit ratios as universal website rules because they can vary by order size, product and destination. Payment details are clearly stated on the PI before you confirm.
How long does an order take from start to shipment?
Preparation time depends on product availability, sorting, packing and QC. Transit time depends on route and carrier. We confirm the expected timeline during quotation and order preparation — we do not publish a fixed lead time as a universal promise.
What documents will I receive?
The document set is confirmed during order preparation based on your destination country's import requirements. We do not publish a fixed document list on the website because requirements vary. Your export document set is aligned with the PI and your destination's requirements.
Can I change my order after the PI is confirmed?
Changes after PI confirmation depend on how far preparation has progressed. Before production begins, changes may be possible. After sorting, packing or loading has started, changes may not be feasible. Contact us as early as possible if you need to adjust something.
What if I'm not sure about the grade or packing?
That is fine. Select "advise me" during the inquiry, and we will recommend a grade and packing direction based on your destination, resale positioning and product mix. You confirm the final choice before the PI is issued.
Start Your Order

Send your requirement — we confirm the rest together

You do not need every detail before starting. A rough direction is enough — we confirm specification, packing and quotation step by step.

Product and volume confirmed first
Grade and packing are product-specific, not fixed rules
Quotation based on confirmed specification

Talk directly on WhatsApp: +86 197 0015 6758

Start Your Order

Fields marked * are required.

Contact Form - 202609

For existing orders, use our after-sales support instead.

Request a Wholesale Quote

Contact Form - 202609

For existing orders, use our after-sales support instead.