Quick answers to the questions buyers ask most — products, quality and grade, packing, purchase volume, container, shipping, company and order support.
Jump to the topic most relevant to your question. Each answer links to the page that owns the full detail — this is a quick answer interface.
We supply three core product categories: used clothes, used shoes and used bags. Secondary lines include bedding and accessories, available on request depending on current stock.
Each core category has category-level sub-types — for example used clothes includes summer, winter, women’s, men’s, children’s and branded ranges.
Full product range → View ProductsYes. Mixed orders across clothes, shoes and bags are supported for bulk and container volumes. The product mix and packing are confirmed per order based on what is feasible for your configuration.
A single-category order is usually simpler to evaluate; a mixed order can test multiple categories at once.
Mixed container configuration → Container OrdersYou can request a brand-oriented lot, but specific brand availability is stock-sensitive and cannot be guaranteed as permanent or uniform. We do not claim 100% authentic or original guarantees unless supporting evidence exists.
Tell us the brand direction you need and we will confirm what is currently available for your order.
Brand availability detail → Used ShoesYes, as secondary lines. Bedding and accessories are available on request depending on current stock. They are not our core supply focus, so availability and configuration are confirmed per inquiry.
Ask about current availability → ContactGrade A is the higher commercial tier — goods with fewer visible defects within the product category. Grade B is the standard tier — goods with more visible signs of use, suitable for budget or volume resale.
Exact criteria are product-specific: a Grade A shirt is assessed differently from a Grade A shoe or bag. Both grades still contain natural variation in style, color, size and brand.
Grade criteria by product → Quality GradeNo. Grade A used goods still show some signs of prior use. Grade describes a commercial tier, not a like-new condition. We do not use percentage-based claims such as “90% new” or “95% new” because these do not reflect how commercial grading works for used goods.
What grade does not guarantee → Quality GradeNo. We do not apply a fixed grade per country. Grade is a commercial choice based on your resale positioning, target customer and price point — not on your destination. Two buyers ordering for the same country can choose different grades based on their own resale strategy.
How to choose grade → Quality Grade“Cream” is a commercial product name used in some bag listings. We do not currently define it as A+, Premium or Like New — that terminology is on hold pending internal confirmation.
If you see “Cream” in a product description, ask us for the current condition and packing details for that specific product.
Cream bags detail → Used BagsMany currently listed clothing products use a 75kg bale, but this is an available packing option, not a universal rule. Shoes and bags use different product-specific weights.
We confirm the exact weight per product on your order specification before you order.
Clothes packing detail → Used ClothesNo. Packing weight is product-specific. Shoes range from 18kg to 25kg depending on type (sandals, slippers, mixed shoes, children’s shoes). Bags range from 20kg to 40kg by type, and PU/leather brand bags may pack by piece.
Shoes packing detail → Used ShoesYes, mixed lots are common for many used-clothing products. We confirm exact packing and content on a product-by-product basis rather than applying one universal standard.
Clothes product detail → Used ClothesWe do not publish a fixed MOQ as a universal rule. The feasible starting point depends on product, packing and volume route. We support trial, bulk and container orders.
Tell us your destination, product interest and target volume and we will confirm a realistic starting configuration.
Trial order options → Trial OrdersThe choice depends on your decision scenario, not a fixed quantity. Trial is for verification — you test product, quality, packing and process. Bulk is for consistent repeat supply at scale. Container is for optimizing freight cost per unit when your resale channel can absorb the volume.
Bulk vs container comparison → Bulk OrdersNo. A trial order is a real packed lot of the product you intend to buy — not a curated sample. The purpose is to let you evaluate the actual production standard in your market, not a specially prepared piece.
Trial order detail → Trial OrdersNo. A trial order does not require any commitment to a bulk or container order afterwards. You decide whether and when to scale based on the results.
Trial-to-scale path → Trial OrdersWe do not publish a fixed number of bales per container type. The number depends on product, packing format, bale weight and how the container is configured.
We confirm the loading plan per order after packing is confirmed. This is why packing comes before loading quantity.
Container configuration logic → Container OrdersContainer type is chosen after product mix and packing are confirmed. Lighter, high-volume mixes often suit 40HQ, while focused or initial container orders may suit 20FT. We confirm the right container type based on your configuration, not as a fixed rule.
Container size guidance → Container OrdersExport documents are prepared per order. Import requirements, duties and clearance procedures vary by destination country. We confirm the export document set during order preparation.
We recommend confirming import requirements with your local customs agent.
Order and document process → How to OrderPreparation time depends on product availability, sorting, packing and QC. Transit time depends on route and carrier. We confirm the expected timeline during quotation — we do not publish a fixed lead time as a universal promise.
Container order detail → Container OrdersQuality control is applied through the sorting and packing process — items are checked against product-specific criteria during sorting and before packing.
We do not claim that every individual item or every bale is 100% inspected as a universal rule, because the level of coverage depends on product and order type. Tell us your quality requirement and we confirm the applicable process for your order.
QC process detail → Production & QualityWe do not publish a claim of washing, sanitizing, disinfecting or sterilizing as a standard process, because this has not been verified for public statement.
If you need cleaning or disinfection as a specific requirement, contact us to discuss whether it can be arranged and confirmed in writing.
Quality process detail → Production & QualityItems that do not meet the confirmed grade are either reclassified to a lower grade or removed from the lot. They are not silently included in the shipment.
The exact criteria are product-specific and confirmed against your order specification.
Fail handling process → Production & QualityBefore loading is completed, we review the loaded order against the order specification and packing list. This includes product and grade match, quantity and packing match, and loading sequence per the confirmed configuration.
Pre-loading check detail → Production & QualityRoss is a wholesale used clothing supplier with a physical sorting and packing facility. We are not a trading desk reselling from third-party stock — we sort, grade, pack and prepare goods ourselves.
Production and shipping operations are handled by our operating entity, Yijayi, under the Ross public brand.
Facility and operational detail → FactoryRoss is the public-facing brand used on our website and in buyer communication. YEJIAYE CLOTHING SORTING CO., LIMITED (Yijayi) is the legal entity handling production and shipping operations. Both entities share the same legal person.
Company identity detail → About RossWe do not publish a founding year or “years in business” claim because it has not been verified for public statement. Rather than display an unverified number, we are holding this information until it is confirmed.
Verified company facts → About RossWe serve export buyers across Africa, Southeast Asia, the Middle East and South America. Each region has a dedicated market solution page with product mix recommendations.
Market solutions → Africa SolutionsWe publish case evidence only when the transaction chain and permissions are verified. Where proof is not yet available, we do not invent it. Real order examples are documented on the Business Cases page.
Verified order evidence → Business CasesSend us your destination, product interest and purchase volume. We confirm the order specification — product, grade, packing and quantity — then prepare a quotation. After PI confirmation, preparation begins.
Full order process → How to OrderPayment methods and terms are confirmed on the Proforma Invoice for your specific order. We do not publish fixed payment methods or deposit ratios as universal rules because they can vary by order size, product and destination.
PI and payment detail → How to OrderSend us your destination, product interest and target volume through the contact form or WhatsApp. We confirm the configuration and prepare a product-specific quotation based on your confirmed specification.
Request a quote → ContactExisting orders are handled through a separate after-sales support channel — not through the contact form. This keeps new inquiries and existing-order issues separate, so each is resolved faster.
Report your issue with your order reference and evidence (photos, video, quantity count). We review it against the confirmed specification.
Existing order support → After SalesChanges after PI confirmation depend on how far preparation has progressed. Before production begins, changes may be possible. After sorting, packing or loading has started, changes may not be feasible.
Order process detail → How to OrderFAQ answers are short summaries. For deeper explanations, these resources cover the topic in full.
In-depth articles on import, packing, supplier selection, quality and market buying.
Visit Blog →Full grade criteria, product-specific assessment and what grade does not guarantee.
See Grade Guide →Step-by-step from requirement to specification, quotation, PI and shipment.
See Order Guide →If your question is not covered here, reach out directly. Choose the channel that matches your situation.
The FAQ covers common questions, but every order has specifics. For anything not covered here, contact us through the channel that fits your situation.
A short form helps us prepare the right configuration. We confirm specification, packing and next steps.
Talk directly on WhatsApp: +86 197 0015 6758
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